1. Why is your furniture so inexpensive?
Not having a physical location and having very low overhead helps us lower our prices as much as possible.
2. How do I place an order?
You can place an order online HERE , you can email us at CUSTOMERSERVICE@VAFURNITURE.NET or call us at: (818) 686-2352
3. Is there a local showroom where I can see the furniture?
No, there is not a local showroom; we’re an online furniture store only. The only way you can view our products is by visiting our website at http://www.vafurniture.net
4. What is the return policy?
If any part of the order is found to be damaged or defective within 3 days from delivery date, we will gladly exchange the damaged part. Please refer to "Terms & Conditions" for further details.
5. Does the furniture require assembly?
Assembly will be required on some of the furniture. Assembly is fairly easy and all the necessary tools, hardware, and simple instructions will be in the box for you to assemble. Most of our dressers, chests, night stands and tv stands are already assembled (Inquire about a specific item)
6. What method of payment do you accept?
- Cash upon delivery.
 (No Checks)
- Debit/Credit cards:
 (3.5% service fee.)
-
 (4% service fee.)
7. What is your furniture made out of?
The majority of our furniture is made from Rubberwood*, along with Oak, Walnut, Birch and other durable hardwood.
What is Rubberwood?
• Rubberwood is a hardwood from the maple family of woods
• Rubberwood has very little tendency to warp or crack
• Rubberwood-Eco Friendly!
Rubberwood is often the most misunderstood species of wood in the furniture industry. The name rubberwood invokes a variety of misconceptions as to it's features and to it's durability. Rubberwood (also called Parawood in Thailand) is the standard common name for the timber of Hevea brasiliensis.
In fact, rubberwood is one of the more durable lumbers used in the manufacturing of today's home furnishings. As a member of the maple family, rubberwood has a dense grain character that is easily controlled in the kiln drying process. Rubberwood has very little shrinkage making it one of the more stable construction materials availabe for furniture manufacturing.
Like maple, rubberwood is a sap producing species. In the case of maple, it is sap; in the case of rubberwood, it is latex. Rubberwood produces all the latex used in the world for all rubber based products.
There is one more important feature of rubberwood that is very important in today's world. Rubberwood is the most ecologically "friendly" lumber used in today's furniture industry. After the economic life of the rubber tree, which is generally 26-30 years, the latex yields become extremely low and the planters then fell the rubber trees and plant new ones. So, unlike other woods that are cut down for the sole purpose of producing furniture, rubberwood is used only after it completes it's latex producing cycle and dies. This wood is therefore eco-friendly in the sense that we are now using what was going as waste.
Do not mistake the name rubberwood when it comes to its quality features.
Properties of Rubberwood:
• Density(kg/M3 at 16%MC ---------------------------- 560-640
• Tangential Shrinkage Coefficient (%) ------------- 1.2
• Radical Shrinkage Coefficient (%) ----------------- 0.8
• Hardness(N) ----------------------------------------------- 4,350
• Static Bending, N/mm at 12% MC ------------------ 66
• Modulus of elasticity,n/mm at 12%MC ------------ 9,700
Source : FRIM , Malaysia
As can be seen, these properties compare well with those of conventional hardwoods . Thus we have the ideal substitute with the major difference that Rubberwood is cheaper, more plentiful and Eco-Friendly
(http://www.officestar.net/Forms/Rubberwood%20Info.pdf)
8. What is your delivery fee?
VA Furniture provides free delivery to all of Los Angeles & Orange County areas.
Refer to “Free Delivery” for further details.
9. How long does it take to get my furniture once I place the order?
Generally, we can deliver your furniture within 2-3 business days depending on the availability of the items.
10. Will the furniture look like the picture on the website?
Yes, the furniture will look like the picture, however, have in consideration that sometimes the colors in the pictures may not be 100% accurate due to lighting differences.
11. What if I do not like the furniture after signing the receipt and submitting payment for the items I've ordered?
Refer to our "Terms & Conditions" for details.
|
