Policy

Customers can place an order by calling us or by submitting their order online. We then schedule a delivery date. After setting a delivery date, a VA Furniture driver delivers your item(s) sealed in their factory packaging. It is your responsibility to take the item(s) inside your residence, assemble the item(s), and discard the factory packaging. As a courtesy, our VA Furniture driver may assist customers in delivering the furniture inside the front door of the residence or garage if needed. Refer to "Free Delivery" for further details.
Some products may require light/medium assembly. They include basic tools, hardware, and simple instructions for proper assembly (a Philips screwdriver may be needed.)
By signing the receipt and submitting payment for the item(s) you’ve ordered, you are acknowledging that you have accepted the purchase of the item(s) within our terms and conditions as stated on this page.

Warranty

If any part of the order is found to be damaged or defective please notify VA Furniture within 5 business days from delivery date and we will gladly exchange the damaged part. We may request photographic images and a detailed description of the damage/defect.
Our warranty covers damage(s) caused by the manufacturer/VA Furniture only. We do not cover damage(s) resulting from misuse such as, exposure to extreme temperature, negligence, wrong assembly, accidental wear and tear, unauthorized repair, etc.

Refund/Exchange Policy

If you wish to refund/exchange an item after signing the receipt and submitting payment for the item(s) you can do so by notifying VA Furniture within 5 business days from the delivery date and we will schedule a date to pick up / exchange the item(s).
Note that all calls for return(s) / exchange(s) must be made within 5 business days from the delivery date and are subject to a 20% restocking fee and may be subject to a $50 pick-up merchandise fee.
For any returned item(s), all products must be in their original manufacturing packaging and in the same condition they were delivered in. Factory packaging must be opened carefully and properly without ripping, tearing or trashing the boxes. You must keep the item(s) packaging until you are satisfied with the product.
Any item(s) already used/assembled or without factory packaging will not qualify for refund/exchange.

*There are no refund(s) / exchange(s) on sofas, mattresses, and/or foundations under no circumstances.

*Prices are subject to change without notice.
*We reserve the right to refuse service to anyone.